Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Install the Service Manager 9.60 language packs
The Service Manager 9.60 release includes a language pack package, which provides language packs that must be installed on top of the Service Manager 9.60 applications.
Important If you are upgrading from a version earlier than 9.60, you need to run the Service Manager Upgrade Utility to upgrade your language packs instead of installing the language packs. The Upgrade Utility not only upgrades your applications to the current version, but also upgrade your language packs. For details, see Service Manager Upgrade .
Note The officially supported languages of Service Manager can meet most localization requirements. However, if you need to localize Service Manager into an unofficially supported language, refer to the Service Manager Open Localization Toolkit Documentation in the Service Manager Document Matrix.
Follow these instructions to install a 9.60 language pack.
