Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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- Install the Service Manager Windows Client
- Meet the Service Manager Windows Client requirements
- Install a Windows Client
- Define a connection from the Windows Client to the Server
- Connect the Windows Client to the Service Manager Server
- Customize images used by the Windows Client
- Customize the Windows Client
- Uninstall the Windows Client or its components
Meet the Service Manager Windows Client requirements
Install at least one Windows Client for the system administrator or group of power users. You must install the Windows Client on a Windows workstation. You can support clients running on other operating systems by installing the Service Manager web tier.
You must have local administrator privileges to install the Windows Client. By default, the client workspace and configuration information is stored in the following directory: C:\Users\<username>\Service Manager.
- Make a backup of any customized Help files that you have created for your Service Manager clients. The installer for the Service Manager Windows Client overwrites Help from prior clients.
- The Windows Client installer also installs the Client Configuration Utility.
- You cannot upgrade previous Service Manager clients to the current version. Instead, simply install the current version of the Service Manager Windows Client in a new folder. We recommend that you remove previous Service Manager Clients.
Make sure that your client workstation meets the requirements listed in the following table.
| Requirement | Minimum | Recommended |
|---|---|---|
| OS | Windows 8.1 (32-bit or 64-bit) | Windows 8.1 or 10 (32-bit or 64-bit) |
| CPU |
Pentium III 650Mhz |
Pentium IV 2.4 GHz or higher |
| RAM | 1G | 4G |
| HD | 1G | 1G |
| Resolution | 1280x800 (16 colors) | 1280 x 1024 (256 colors) |
| Network | 100 Megabit | 100+ Megabit |
| Login account | Local administrator account | Local administrator account |
