Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Start the Service Manager Server
Once the Service Manager Server is installed and is successfully connected to the database, you are ready to start it.
Start the Service Manager Server on Windows
Start the Service Manager server so that users can connect with client sessions. You can start the server from the Windows command prompt or from Windows services. Click a method below to view instructions for starting the server using that method.
Start the server from the Windows command prompt
- Open the Windows command prompt on the Service Manager server. Click Start > All Programs > Accessories > Command Prompt.
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Change directories to the RUN folder of your Service Manager installation. For example,
C:\Program Files (x86)\Micro Focus\Service Manager 9.60\Server\RUN.Caution Before proceeding to the next step, check that the HPESM_pdf.txt file exists in this folder. Do not delete or modify this file; otherwise the server will fail to start. Additionally, if you have copied the HPSM7_pdf.txt or HPSM_pdf.txt file from the RUN folder of a previous server installation, you are recommended to delete it.
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Type the following command:
sm -httpPort:13080 -httpsPort:13443Tip You can omit the httpsPort parameter if SSL is not enabled in your Service Manager environment.
Note You can omit the httpPort and httpsPort parameters if you provide them in the Service Manager initialization file (sm.ini).
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Press Enter.
Caution Leave the command prompt open while the Service Manager server runs. Closing the command prompt window stops Service Manager immediately without cleaning up any processes or releasing any record locks.
Start the server from Windows services
- From the Windows Control Panel, click Administrative Tools > Services to open the Services applet.
- In the Services list, select the Service Manager 9.60 Server service.
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Click Start to start the service.
Windows displays a message that the Service Manager service is starting. After several seconds, the service starts and displays Started in the Status field. If the Service Manager service does not start, contact customer support with any error messages.
Start the Service Manager Server on Linux
Start the Service Manager server so that users can connect with client sessions.
Note You may encounter out-of-memory issues when the Service Manager server is highly loaded. To avoid the issues, we recommend that you run the ulimit -d unlimited command to set the heap size to unlimited before starting the Service Manager server.
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Run the following command to go to the RUN directory of your Service Manager:
cd <install path>/ServiceManager 9.60/RUNCaution Before proceeding to the next step, check that the HPESM_pdf.txt file exists in this folder. Do not delete or modify this file; otherwise the server will fail to start. Additionally, if you have copied the HPSM7_pdf.txt or HPSM_pdf.txt file from the RUN folder of a previous server installation, you are recommended to delete it.
- Type the following command, and then press Enter.
smstart
Now, the Service Manager server is started. Next, you must install either the Windows Client or the Web Tier to get a user interface for accessing the server. See Install the Service Manager Windows Client and Install the Service Manager Web Tier.
Tip The Service Manager server supports several different implementation options to manage large numbers of client connections to the server.
