Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Review installation contents and requirements
Installation contents
The Service Request Catalog installation package contains:
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A web application archive (src-9.60.war) file that creates the browser interface when you deploy it by using Apache Tomcat.
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A simple encryption tool, (encryptor-9.60.zip) in a zip archive. The encryption tool encrypts the password of the Service Manager administrator.
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An xml validation tool (validator-9.60.zip) to ensure that the manifest.xml file is configured properly.
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A migration tool to assist in the moving your Service Request Catalog customizations to this version of Service Request Catalog. For details on how to use the migration tool, seeService Request Catalog Customization.
Review requirements
For detailed information on Service Request Catalog requirements, refer to the Service Manager Compatibility Matrix.
Important notes:
- Before you deploy and configure Service Request Catalog9.60, you must complete all installation tasks for upgrading your Service Manager server and applications to version 9.60.
- If you have previously upgraded from an older version of Service Manager, you should make sure that you have resolved all conflicts from the upgrade before you install Service Request Catalog9.60. Service Request Catalog relies on Service Manager for the majority of its functionality.
- Service Request Catalog uses LW-SSO version 2.41.
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If you also want to use LDAP together with Service Manager and Service Request Catalog, refer to the Service Manager LDAP Best Practices Guide on the following Web site: https://softwaresupport.softwaregrp.com/
Documentation notes
Specified installation folder and path locations are generally relative to the location of the installed Tomcat instance and deployment location of the src-9.60.war file. When you see a path that includes a hard drive letter (C:\), the actual location always depends on the user's discretion. You can substitute the actual drive that you choose. When you see a path that includes an ellipsis (...), it represents the discretionary part of the path and folder structure on your local drive. Example: C:\...\apache-tomcat-8.0.x
The C:\...\ notation assumes that you chose the default installation path for Apache Tomcat. When you encounter this path notation in examples, you can always substitute your local path.
For Linux, the default folder structure is always represented with this convention: /opt/...
You can assume all tasks and steps are required unless they are marked Optional.
