Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Invoke Rule Sets from workflows
Applies to User Roles:
System Administrator
On a Service Manager system that has Process Designer implemented, you can invoke a Rule Set from a workflow phase.
To invoke a Rule Set from a workflow phase, follow these steps:
- Click Tailoring > Process Designer > Workflows from the System Navigator. The workflows list opens.
- Select the workflow in which you want to invoke a Rule Set.
- Select the phase in which you want to invoke a Rule Set.
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Add the Rule Set in the following tabs according to your needs:
- The On enter, On exit, Initialization, On display, On update, or After successful update tab under the Rule Sets tab.
- The Actions tab.
- Save the workflow.
