Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Input event processing
An external application inserts all records in the eventin table and external programs manipulate the eventin records. For example, SCAutomate supports an event named email. External sources can send electronic mail and pass it to Service Manager mail. The sources for electronic mail can be external e-mail systems, alert monitors, or other programs that can send messages. The external SCAutomate application packages the data in a standard format and stores it in the eventin file. Eventmap records specify the format of the data.
Processed records in the eventin table do not contain a First Expiration value. Normally, Event Services deletes event records after they are processed unless they are filtered or an exception occurs during processing. There is a condition set in the eventregister table that controls the delete flag.
If an error occurs due to Format Control processing, event processing terminates for that event and Event Services writes the specific error message to the eventin Messages log and to the Service Manager msglog file.
After you install and test SCAutomate, do one of the following:
- Set all delete flags in the eventregister records to true.
- Use the Service Manager purge/archive routines to schedule cleaning up the eventin table on a regular basis.
Related topics
