Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Routing events with internal and external products
The following table describes how the following products route events using Event Services.
| Product | Internal/External product |
Routing direction | Description |
|---|---|---|---|
| Service Manager e-mail (JavaMail) | Internal | Outbound events only | Service Manager uses an eventout record to route information to JavaMail. JavaMail connects directly to the server, responds to, and processes only email eventout records. |
| Connect-It | External | Inbound events only | Connect-It establishes a client connection to the Service Manager server through a listener (sm) and information is routed bi-directionally through the connection. Connect-It requires inbound information to go through Event Services. However, outbound information can be read directly. Connect-It can read the outbound data from the eventout queue. |
| SCMail SCMapi SCAutomate products |
External | Inbound and outbound events | These products establish a client connection to the Service Manager server through a listener (sm) and information is routed bi-directionally through the connection. |
Related topics
Communication with external systems
Event Services routing
Output events
