Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Multitenancy (multicompany) support
The Micro Focus Release Control (RC) integration supports multitenancy, which allows users to see change records in RC for their authorized tenants only. For example, when a user from Company A logs on to Service Manager, the user can only view (from changes, interactions, incidents, problems, or the System Navigator) the data of Company A's account in RC through Calendar.
Note
- In Service Manager, some users may be able to view data of more than one company, but in Calendar they can view the data of only one company at one time, which is determined by the user's Default Company defined in Service Manager.
- To support multitenancy, both Service Manager and RC must integrate with UCMDB. If you have deployed your RC integration without UCMDB, the multitenancy feature is not available.
Enable multitenancy for Service Manager and UCMDB
Add or update a company record and deactivate tenancy
Re-synchronize a company record with RC
