Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |

Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Send the incident back to Solution Manager again
- Log on to Service Manager as Incident.Manager.
- Click Incident Management > Incident Queue. Find the incident from Solution Manager in the Incident Queue form.
- Open the incident and check the updated information from Solution Manager.
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Extend the Sap Solution Manager tab to view the incident’s status from Hidden Metadata.
The Hidden Metadata field displays “Provider: ProviderProcessing”, which means Solution Manager is waiting for the solution provided by Service manager.
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Extend Activities tab to view the comments when SAP rejects the solution.
- Click Send Back to send the incident back to Solution Manager.
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Click Cancel to release the incident in Service Manager.
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After a few minutes, re-open the incident and extend the Sap Solution Manager tab to view the incident’s status from Hidden Metadata.
The Hidden Metadata field displays “Provider: RequesterProcessing”, which means Solution Manager is processing the incident. The incident’s ownership is transferred to Solution Manager.
- Click Cancel to close the incident window.