Set up SAP Instance CI in Service Manager

  1. Log on to Service Manager as Config.Manager.
  2. Click Configuration Management > Search CIs.
  3. Set SAPInstance for the Type field.
  4. Click New.
  5. Create a SAPInstance CI, and provide SAP Instance Info.

To get System ID, Installation Number and Client information from SAP:

  1. Log on to Service Manager as Config.Admin.
  2. Click Configuration Management > Configuration Item Relationships.
  3. Select MyDevices as the Upstream CI.
  4. Select the sapinstance ci as the Downstream CI.
  5. Fill in other fields.

  6. Click Add.

  7. Click OK.