Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
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Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
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Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Typical Push Errors and Solutions
- Query not Configured in smSyncConfFile.xml
- Nonexistnt XSLT File Name Defined for a Query in smSyncConfFile.xml
- Request Name not Found for a Query in smSyncConfFile.xml
- Wrong Service Manager WS Request Name Defined in smSyncConfFile.xml
- XSLT File not Well Formed
- Wrong UCMDB Attribute Name in XSLT File
- Wrong Service Manager Field Name in XSLT File
- Empty Value for No Nulls Key in Service Manager
- CI Display Name Truncated
- Global ID and Customer ID Missing in XSLT
Wrong Service Manager WS Request Name Defined in smSyncConfFile.xml
Sample configuration
The Service Manager web service request of the Create type is named CreateucmdbBusinessServiceRequest
, however you have configured a wrong request name CreateucmdbBusinessServiceRequest_wrongname
in the smSyncConfFile.xml
file.
Error message
The data push job is completed with a “Passed with failures” status. From both the log file and the detailed error messages of the failed CIs in the Universal CMDB studio (see How to Check the Error Messages of Failed CIs/CI Relationships in a Push Job), you receive an error like the following:
Solution
In the Transformed XML
section of the error message, check the Request name (which is configured as CreateucmdbBusinessServiceRequest_wrongname
in this sample), and make sure that the request name specified in smSyncConfFile.xml
is the exact name defined in the WSDL.
For instructions on how to configure a Service Manager web service request for a query, see How to Map the CI type's Query to an XSL Transformation File.