Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
View or modify rules in Discovery Event Manager
Applies to User Roles:
System Administrator
Rules help you to automate the change control process, so that incoming configuration item (CI) records can be updated to comply with the CI record fields in Service Manager. As you reevaluate your organization's requirements, you may view the rules that are set up and make changes as you see fit.
To view or modify existing rules:
- Click Tailoring > Web Services > Discovered Event Manager Rules. The Discovery Event Manager form opens.
- Click Search to retrieve a list of CI ID types.
- Select the ID type for the rules you want to view.
- Select the Rules tab. The existing rules settings for the selected CI type are displayed.
- If you want to edit the rule, do the following:
- Make the necessary changes. For example, if you choose to select a different action step for records that do not exist, make your change.
- Click Save.
- Click OK.
Related topics
Discovery Event Manager
Discovery Event Manager managed fields
Discovery Event Manager rules
Discovery Event Manager rule options
Add a configuration item in Discovery Event Manager
Add a managed field in Discovery Event Manager
Add a rule in Discovery Event Manager
Customize changes in Discovery Event Manager
Customize incidents in Discovery Event Manager
Delete a set of rules in Discovery Event Manager
View, modify, or delete a configuration item in Discovery Event Manager
View, modify, or delete a managed field in Discovery Event Manager
