Install > Install the Mobile Applications client > Appendix B: Mobile Applications for Service Manager Process Designer

Appendix B: Mobile Applications for Service Manager Process Designer

Multiple Mobile Applications forms are designed for Service Manager 9.60 Codeless. Refer to the following table for detail.

Mobile Application forms designed for PD
Module Workflow Phase Display Option/Action/Transation Forms for Mobile Applications
Change Emergency E-CAB Approval Approve, Deny, Retract and Save

chm.emergency.approval.mobile

chm.subform.activity.mobile

Standard Authorization CAB Approve, Deny, Retract and Save chm.standard.approval.mobile
Normal

T-CAB Approval

D-CAB Approval

Approve, Deny, Retract and Save chm.normal.dcab.approval.mobile chm.normal.tcab.approval.mobile
Change Proposal Authorization CAB Approve, Deny, Retract and Save chm.proposal.tcab.approval.mobile
Incident Incident

Categorization

Investigation

Review

Recovery

Closure

Save and Close

im.incident.categorization.mobile

im.incident.investigation.mobile

im.incident.recovery.mobile

im.incident.review.mobile

im.incident.closure.mobile

im.incident.close.mobile

Interaction Service Catalog

Categorization

Work In Progress

Review

Closure

Approve, Deny, Retract, Update and Close

sd.interaction.svc.categorization.mobile

sd.interaction.svc.workinprogress.mobile

sd.interaction.svc.review.mobile

sd.interaction.svc.closure.mobile

Service Desk

Categorization

Work In Progress

Review

Closure

Update, Close

sd.interaction.categorization.mobile

sd.interaction.closure.mobile

sd.interaction.workinprogress.mobile

sd.interaction.review.mobile

sd.interaction.subform.detail.mobile

Streamlined Complaint
or Compliment

Open

In Progress

Close

Canceled

Update, Close

sd.streamlined.detail.mobile

sd.streamlined.closure.mobile

Streamlined
Service Catalog

Open

Pending Approval

Work In Progress

Close

Canceled

Approve, Deny, Retract, Update and Close

sd.streamlined.svc.detail.mobil

sd.streamlined.svc.closure.mobile

Streamlined Service Desk

Open

Work In Progress

Close

Canceled

Update, Close

sd.streamlined.itil.detail.mobil

sd.streamlined.itil.closure.mobile

Request Request Authorization Approve, Deny rm.request.authorization.mobile rm.request.fullfillment.subform.detail.mobile

Note Being widely used in PD forms, the Dynamic View Dependencies (DVD) conditions for widgets are not supported by Mobile Applications. On Mobile Applications client, errors may occur when you are updating a record which uses PD forms with DVD conditions. The errors include blank title on the Related Records tab, some invisible fields in Service Manager become visible on Mobile Applications client, and so on. We recommend that you to use customized forms on Mobile Applications client and avoid the DVD conditions.