Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Approve or deny an interaction
User role: Service Desk Agent
When an order is submitted from Service Desk, Service Manager automatically creates an interaction that, based on approval requirements, may have to be approved before its fulfillment or to be denied.
To process an interaction, follow these steps:
- Tap a Service Desk interaction record from the Awaiting Approvals view. The Detail view of this record opens.
- Review the Service Desk interaction and determine how you will process the approval interaction.
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To approve an Service Desk interaction, tap Approve from the Ellipsis icon options.
The record is now approved and disappear from the view list.
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To deny an Service Desk interaction, follow these steps:
- Tap Deny from the action bar.
- Type the reason you are denying the request, and then tap Save.
The record is now denied and disappears from the view list.
