Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Customize the fields on Mobile Applications form
For a better appearance of a record's Detail view on the screen of your smartphone, you may need to add, rearrange or remove the fields on a Mobile Applications form.
For detailed information about the widgets on Service Manager Mobile Applications forms, see Appendix A: Mobile Applications Form Widgets.
To customize the fields on a Mobile Applications form, follow these steps:
- Follow step 1 to step 4 as described in Add a form for Mobile Applications.
- Click Tailoring > Forms Designer and search for the form with the .mobile suffix.
- Click Design to open design mode.
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Remove the fields which are not exposed to be displayed on the form. The field groups will be displayed as corresponding tabs in the Detail view on Mobile Applications client.
Note
- Do not nest field groups.
- For usability and performance issues, do not include more than ten fields in a group.
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If there is one field group defined on a form at a minimum, the widgets which are not included in this group will not be displayed on a Mobile Applications form.
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Specify the Label for property of every lable to match with the Name property of the widget next to it.
Take the IM.close.incident.mobile form for example. If the Name property of the Incident ID text box is
id, the Label for property of the Incident ID lable must be specified toid. - Before adding a field, make sure the field exists in the Database Dictionary.Otherwise, you must firstly add this new field to the Database Dictionary. See Service ManagerService Manager Help Center > Tailoring > Data management > Fields and Keys tab > Add a field to a table for detailed steps.
- Click OK to save your customization.
