Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Install Service Manager Mobile Applications
The Service Manager Mobile Applications contains a J2EE-compliant web application that runs on your web application server. Each web application server has its own method of deploying web applications. See your web application server documentation for specific instructions on deploying a web application.
Note For the specific versions of the application servers that are currently supported by the Service Manager Mobile Applications client, refer to the Service Manager Support Matrix at Support Matrices.
The following table provides a summary of deployment methods required.
| Web application server | Deployment method |
|---|---|
| Apache Tomcat | Copy the webapp-9.60.xxxx.war file to the <Tomcat>\webapps folder and start the web application server. |
| IBM Web Application Server | Open the administration console and install the web application from the webapp-9.60.xxxx.war file. |
Note If you are working with Service Manager 9.34 or later 9.3x versions and are planning to upgrade both platform and applications to version 9.60, the Mobile Applications will be upgraded to the latest version which supports both power user view and self-service user view.
