Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Administer > System configuration parameters > Database parameters > sqltextdateformat

SQL parameters: sqltextdateformat

Startup parameters change the behavior of the Service Manager server. You can always set a startup parameter from the server's operating system command prompt.

Parameter

sqltextdateformat

Description

You may find the unable to convert value of field xxx from type STRING2 to type ARRAY. error message in the sm.log file when both of the following conditions are met:

The format of the input date/time data as a character string does not match the current user's date/time format setting
The system needs to convert the string to an array field of Service Manager

To solve this problem, use the sqltextdateformat parameter to specify the date/time format of this input string.

Valid if set from

Server's operating system command prompt

Initialization file (sm.ini)

Requires restart of the Service Manager server?

Yes

Default value

None

Possible values

Date formats