Use > Problem Management > Security > Problem Management Security Roles and Settings

Problem Management security roles and settings

The out-of-box security roles for Problem Management module include the following:

  • Problem process owner
  • Problem coordinator
  • Problem analyst
  • Problem task assignee
  • Reviewer

Tip If you have upgraded from a previous version of Problem Management, which is not Process Designer based, see Problem Management security profiles mappings for more information about the mappings between the legacy Problem Management profiles and the current Process Designer security roles.

Out-of-box role rights

Based on the mapping rules, the rights and settings in previous security profiles are mapped to the rights and settings in the Problem area specified in the corresponding security roles. See the table below for the out-of-box security rights in the Problem, Problem Tasks, and Problem Management Configuration areas. This table only lists the new security roles that have different settings with the default rights.

Area Name Role Name View New Update Delete/Close Modify Template Expert Admin
Problem problem process owner TRUE TRUE Always Always TRUE TRUE TRUE
system administrator TRUE TRUE Always Always TRUE TRUE TRUE
Problem Tasks problem process owner TRUE TRUE Always Always TRUE TRUE TRUE
problem task assignee TRUE FALSE When assigned to workgroup When assigned to workgroup FALSE FALSE FALSE
system administrator TRUE TRUE Always Always TRUE TRUE TRUE
Problem Management Configuration problem manager TRUE TRUE Always Always FALSE FALSE FALSE
problem process owner TRUE FALSE Never Never FALSE FALSE FALSE
system administrator TRUE TRUE Always Always TRUE TRUE TRUE

Related topics

Problem Manager user roles

Related topics

Add security roles and settings