Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Data type: Pseudo field
The pseudo field data type is a legacy compound data type represented by the number 12 in the database dictionary. A pseudo field is similar to a function, because it converts input data to output data and can sometimes be assigned. It can be placed on the left-hand side of the equals (=) sign in an assignment statement. Service Manager has pre-defined pseudo-fields (Month and Name). Pseudo fields were supported for legacy ServiceCenter data but are not supported by SQL tables. The following tables describe the pseudo fields.
| Month | |
|---|---|
| Explanation | Accesses the number of months from the beginning of the time base in a date. Use it to increment a date by a period of months. |
| Format |
Month in $time +=1 This increments the current month by one. |
| Factors | The month pseudo field is useful for scheduling monthly reports, since it calculates the number of days to add to each month. |
| Name | |
|---|---|
| Explanation | Accesses the file name in a specific file variable. |
| Format | $filename=Name in $file This sets $filename to the name of the file bound to $file. |
| Factors | The name pseudo field is analogous to the filename function |
