Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Enable Replicated Database
Generating the reports from the server will consume additional system resources (memory and CPU). Service Manager provides the database replication to preserve Production Database performance.
Before you enable Replicated Database for Service Manager Reports, prepare a database with the same database type and version as the Production Database. For example, if your Service Manager uses an SQL Server database, the replicated database should be an SQL Server database of the same version. Perform database synchronization periodically by using the standard database synchronization mechanism.
To enable Replicated Database, follow these steps:
- Open the sm.ini file, located in the <Service Manager installation path>\Server\RUN folder.
-
Add the Replicated Database parameter and value to the file. For example:
[your database type_replicate]
sqldb:sm940db
sqllogin:username/password
dashboardonreplicatedb
Note Change "your database type" to one of the following values: oracle, sqlserver, and db2universal. Additionally, the three parameter lines of Replicated Database should be in one block in the sm.ini file.
- Save the sm.ini file.
Related topics
My reports
My dashboards
Report schedule and distribution
Report administration
Related topics
Create a report
Create a dashboard
Create a report schedule
Related topics
