Scheduled Maintenance features

Scheduled Maintenance enables you to create and store as many maintenance tasks as you need for your organization. You can:

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Create and schedule recurring maintenance tasks, including Incident records, change requests and Request Fulfillment requests, using closed loop integration with Service Manager.

Keep all scheduled maintenance tasks in a central repository to ensure that important maintenance occurs on time. Stored maintenance tasks automatically generate Incident records, change requests, or Request Fulfillment requests as they become due.

Automatically use Service Manager to notify users about maintenance tasks as they are due.

Create and update Scheduled Maintenance tasks even if you are unfamiliar with Service Manager.

Make audit information available as necessary. The maintenance history and the auditing information for each task is available for review.

Create sophisticated and detailed maintenance tasks.

Maintain existing Service Manager customization and tailoring.

Track scheduled maintenance tasks.

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