Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Introduction
Note Starting with version 9.41, Service Manager supports both the Solr Search Engine and the IDOL Search Engine for Knowledge Management (KM) search. The IDOL Search Engine is available only when you have Smart Analytics installed and enabled. Once Smart Analytics is enabled, you cannot use the Solr Search Engine anymore. For information about how to install and configure Smart Analytics and use Smart Search, see Install and configure Smart Analytics and Smart Analytics overview.
This section describes how to install the Solr-based Knowledge Management search engine, set up search servers, configure the search engine, and re-index knowledgebases. It also describes how to enforce Mandanten security in the Knowledge Management module where the Solr search engine is used.
