Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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- System information record
- Add company contact information
- Select Service Manager portal
- Add URLs for Service Manager clients
- Enable the enhanced query hash algoritm
- Set the default maximum number of login attempts per session
- Set the default maximum number of sessions per user
- Set the default password reset
- Set the default user expiration interval
- Set the default user inactivation interval
- Setting file attachment size limits
- Set the maximum file attachment size for the entire company
- Set the total file attachment size for the entire company
- Set the maximum number of attachments for each record
- Set the maximum number of inbox views
- Set the menu prompt
- Activate the command/search line toggle button
Add URLs for Service Manager clients
Applies to User Roles:
System Administrator
You can add URLs for Service Manager clients to the system information record to make them available as system variables.
To add URLs for Service Manager clients, follow these steps:
- Click System Administration > Base System Configuration > Miscellaneous > System Information Record.
- Click the Active Integrations tab.
-
Type values for the following fields as needed:
- Web Server URL
- ESS URL
- SRC URL
- Mobility URL
- Service Manager Service Portal URL
Note The URL for ESS, SRC, or Service Manager Service Portal only takes effect if the corresponding option selected as the active SM portal.
- Click Save.
Related topics
Related topics
Add company contact information
Set the default maximum number of login attempts per session
Set the default maximum number of sessions per user
Set the default password reset
Set the default user expiration interval
Set the default user inactivation interval
Set the maximum file attachment size for the entire company
Set the menu prompt
