Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Service Catalog items and bundles
- Add a Service Catalog item
- Add a Service Catalog non-cart item
- Add a Service Catalog bundle
- Add user selections in a Service Catalog item or bundle
- Add multiple selections for Service Catalog item user options
- Edit a bundle or item
- Accessing user selections
- Displaying currency in the Service Catalog
- Format a currency for display
Accessing user selections
After a fulfillment record is generated, the options selected by the user are saved to the "userOption" table together with the fulfillment record ID and the interaction ID. Compared to saving user options in xml format to fulfillment records, you can easily access the user selection information from this table for purposes such as reporting.
Related topics
Service Catalogs
Service Catalog items and bundles
Related topics
