Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Connector Detail tab
The Connector Detail tab contains information about each of the Service Catalog connectors.
| Field | Description |
|---|---|
| Name | Contains the name of the service request. |
| Record Type | Contains the type of record to be created for this service request. |
| Link Record | Contains a link record that describes the fields that relate information from one type of record to the other. |
| Process | Contains a process for this service request. This process routes the service to the appropriate Service Manager application. |
| Wizard | Contains the name of the wizard that runs when you add or edit the connector information of a Service Catalog item that uses this connector. |
| Description | Contains a description of the process for this service request. |
| XML Fields | Contains a field name that is used in the process to create the appropriate record in the appropriate Service Manager table. |
| Field Name | Contains the actual database field name that maps to the XML field in the record. |
| Validity Check | Contains an expression to validate the value of the field |
| Target Files | Contains the name of the file where this target field matches with. |
| Target Fields | Contains the name of the field in the target file where the XML field matches with. |
| XML Caption | Contains a field caption for the field that will be used in the process to create the appropriate record in the appropriate Service Manager table. |
Related topics
Service Catalogs
Service Catalog connectors
Expressions tab
Related topics
