Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Field mappings between Service Catalog and Asset Manager
These are the Asset Manager fields that are populated from the procurement WSDL fields when a Service Catalog user requests an item that is mapped to the Open a Standard Request in Asset Manager connector. After a user requests the item and the request is approved, the information is routed to Asset Manager. All of the Asset Manager fields are found within the amRequest table.
| Service Catalog field | Asset Manager field |
|---|---|
| RequestedBy | Requester.BarCode |
| RequestedFor | User.BarCode |
| Description | Description and Purpose (truncates the string to the first 150 characters) |
| NeededBy | dtService |
| Severity | Priority |
| Quantity | ReqLines.fQty |
| PartNumber | The PartNumber is not stored in an AC field. This number should match the ID of a Standard Request instance in AC. |
