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Service Catalog Integration: CMDB

The Service Catalog documents services at a general level so that they can be requested by business users. Catalog items can be linked to services managed in the Configuration Management database. This is how, when a request is fulfilled, a new subscription can be added to the service CI.

The technical service catalog itself is implemented in the Configuration Management database. The technical services and their components are modeled as CIs in the Service Manager Configuration Management module (the Configuration Management Database (CMDB)). At the top level, each service is also modeled as a CI with links to its related systems and components definition in the CMDB.

Note: Micro Focus Service Manager also defines business services as a CIs.

Related topics

Subscriptions

Service life cycle management

Defining a catalog item that results in the creation of a subscription