Service Catalog Integration: CMDB

The Service Catalog documents services at a general level so that they can be requested by business users. Catalog items can be linked to services managed in the Configuration Management database. This is how, when a request is fulfilled, a new subscription can be added to the service CI.

The technical service catalog itself is implemented in the Configuration Management database. The technical services and their components are modeled as CIs in the Service Manager Configuration Management module (the Configuration Management Database (CMDB)). At the top level, each service is also modeled as a CI with links to its related systems and components definition in the CMDB.

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`