Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Service Catalog categories
A category describes similar IT products or services that users can select from an online catalog. Similar categories can become components of a product hierarchy. The Service Manager Service Catalog feature includes out-of-box hierarchies, categories, and subcategories. Hierarchies contain categories; categories contain subcategories. Administrators can create new categories and subcategories to meet their operational needs. For example, the hierarchy of Desktop Services includes Software and Hardware categories. The Software category contains the Productivity Tools and Microsoft Windows subcategories.
Desktop Services (hierarchy)
Software (category)
Productivity Tools (subcategory)
Catalog item 1
Catalog item 2
Catalog item 3
Microsoft Windows (subcategory)
Catalog item 1
Catalog item 2
Catalog item 3
Hardware (category)
Related topics
Service Catalogs
Out-of-box Service Catalog
Shopping cart
Service Catalog hierarchies
Service Catalog subcategories
Service Catalog items and bundles
Service Catalog interface
Related topics
Add a Service Catalog category
Delete a Service Catalog category
Add a Service Catalog subcategory
Edit a category
