Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Service Contract tables
Service Contracts use several tables to store and manage data.
To view a table, use the Database Manager utility (Tailoring > Database Manager) or the Database dictionary (Tailoring > Database Dictionary).
| Table name | Description | Comments |
|---|---|---|
| cmlabor | Contains detail data about the labor performed. | |
| cmparts | Contains detail data about the parts used. | |
| contract | Contains contract data. | Contains software, lease, support, warranty, and maintenance contracts. |
| contractcategory | Defines the type of contract. | |
| contractdecide | ||
| contractexpense | Contains expense information. | |
| contractitem | Defines expense allocation by item. | |
| contractlease | Contains lease contract data. | |
| contractmaintenance | Contains maintenance contract data. | |
| contractsoftware | Contains software contract data. | |
| contractsupport | Contains support contract data. | |
| contracttemplate | Defines contract templates for different types of contracts. | |
| contractterms | Defines payment terms. | |
| contractwarranty | Contains warranty contract data. | |
| curconvert | Contains one record with the exchange rate from one monetary unit to another. | For example, one record that describes the exchange rate of one USD to one other monetary unit. In this case, for 185 monetary units, there would be 186 records. |
| currency | Contains one record for each monetary unit by international currency code. | For example, EUR (Euro) or USD (US dollar). |
| expline | Contains expense line data. | |
| payment | Contains payment data. |
Related topics
Service Level Management data
Service agreement tables and applications
Expense line records
Currency conversion records
Currency definition records
Labor Performed Detail records
Parts Detail records
Related topics
Access the Database Dictionary utility
Open a record using Database Manager
