Define field mappings

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

See the following summary for basic field mappings:

QC	Directions	SM	Constant Value	Remarks
Problem ID	<-	ProblemID		Synchronize back on create: Yes
Defect ID	->	QCEntityID		Synchronize back on create: Yes
Synchronize with SM Problem			Y
		QCIntegrationType	1
Created from			Created from SM
		CreatedFrom	Created from QC
	->	CurrentPhase	XXX	Replace XXX with a valid phase name, such as “Problem Investigation and Diagnosis”.
	->	QCProject	(your setup)	This value should be same with the “QC Project” parameter in the Connectivity tab.
	->	WorkFlowType	YYY	Replace YYY with a valid category name, such as ITIL.
	->	IsKnownError	true	This field mapping is added in the PD Content Pack 9.30.3. This field mapping marks the current record as KnownError.

Directions

Constant Value

Remarks

Problem ID

ProblemID

Synchronize back on create: Yes

Defect ID

QCEntityID

Synchronize back on create: Yes

Synchronize with SM Problem

QCIntegrationType

Created from

Created from SM

CreatedFrom

Created from QC

CurrentPhase

XXX

Replace XXX with a valid phase name, such as “Problem Investigation and Diagnosis”.

QCProject

(your setup)

This value should be same with the “QC Project” parameter in the Connectivity tab.

WorkFlowType

YYY

Replace YYY with a valid category name, such as ITIL.

IsKnownError

true

This field mapping is added in the PD Content Pack 9.30.3. This field mapping marks the current record as KnownError.

Sample field mappings are shown in the following screenshot:

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