Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Installation requirements
The following requirements apply for all supported versions of Service Manager / ServiceCenter, QC / ALM, and QCS / ALM Synchronizer:
- The QC/ALM client is installed when you are logging into QC/ALM. The correct QC/ALM client should be installed on the QC/ALM Synchronizer server.
- The QC/ALM Synchronizer machine should have the same time zone with the QC/ALM machine. For more information, see the integration solution release notes.
For installation instructions, see the QC/ALM Synchronizer user guide. You can get the user guide from the installation package or from https://softwaresupport.softwaregrp.com/group/softwaresupport/search-result?doctype=manuals?keyword=.
- Make sure that the time difference in UTC between SM and QC/ALM Synchronizer is within 5 minutes, otherwise the data might be lost during synchronization. For example, the SM server time is
2008-1-1 21:00:00in UTC, then the QCS server time must be between2008-1-1 20:55:00and2008-1-1 21:05:00.
