Create a distribution group

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Applies to User Roles:

System Administrator

You can create distribution groups that the Report Exerciser and Event Services applications can use to send reports to pre-defined group of users, or to automatically open change and incident records. Service Manager saves changes that you make to distribution groups in the distgroup table.

To create a distribution group, follow these steps:

Click System Administration > Base System Configuration > Miscellaneous > Distribution.

The Distribution Group File form opens.

In the Group Name field, type the name of the group.

Select the type of distribution group.

Type	Description
Change	Creates a change request and assigns it to the distribution group
Email	Sends an e-mail message to the distribution group
Print	Sends a print job to the printer on behalf of the distribution group
Problem	Creates an incident and assigns it to the distribution group