Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Trace JavaScript execution
If you are a Service Manager JavaScript developer and want to trace JavaScript execution invoked from within RAD, specify rtm:3 in the sm.ini configuration file. This enables Service Manager to log tracing information in the Service Manager server log file (default: <Service Manager home>\Server\logs\sm.log).
The following is an example of the log information:
RTE D SCRIPTTRACE: localizeTable.getLocalizedValues entered, line 210
RTE D Parameter type:STRING value:categories
RTE D Parameter type:ARRAY value:{"complaint", "incident", "problem", "request for change", "request for information"}RTE D SCRIPTTRACE: localizeTable.getLocalizedValues exited, line 219 elapsed: 110 ms
This example indicates that the getLocalizedValues function in script localizeTable has been invoked, starting from line 210; the execution completes at line 219, which might be the last line of this function; The execution consumes 110 ms in total.
In addition, the parameters passed to this function are also dumped into the log file: the first one is STRING type, with a value of "categories"; the other one is an ARRAY, with its parameters enclosed in braces by their order in the array.
Related topics
Related topics
