Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Create a Survey Integration instance
Before you can create and configure surveys in Service Manager Survey Integration, you must create a survey integration instance. Survey Integration only requires one survey integration instance, even if you have multiple surveys. Once you have created a survey integration instance, you cannot create a second one.
To create a survey integration instance, follow these steps:
- In the System Navigator, click Tailoring > Integration Manager > Add.
- Select SMSurvey from the Integration Template drop-down list, and then click Next.
-
Populate the Interval Time and Max Retry Times fields.
- Click Next repeatedly until the Finish button is displayed.
- Click Finish.
- Select the SMSurvey integration instance, and click Enable to enable the integration.
- Go to System Status, and make sure that the survey service agent scheduler is started. If not, click Start Scheduler, and then double-click survey service agent scheduler to start it.
