Use > Survey > Survey Integration > Create a survey integration instance

Create a Survey Integration instance

Before you can create and configure surveys in Service Manager Survey Integration, you must create a survey integration instance. Survey Integration only requires one survey integration instance, even if you have multiple surveys. Once you have created a survey integration instance, you cannot create a second one.

To create a survey integration instance, follow these steps:

  1. In the System Navigator, click Tailoring > Integration Manager > Add.
  2. Select SMSurvey from the Integration Template drop-down list, and then click Next.
  3. Populate the Interval Time and Max Retry Times fields.

  4. Click Next repeatedly until the Finish button is displayed.
  5. Click Finish.
  6. Select the SMSurvey integration instance, and click Enable to enable the integration.
  7. Go to System Status, and make sure that the survey service agent scheduler is started. If not, click Start Scheduler, and then double-click survey service agent scheduler to start it.