Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Executing a script from Incident Management
Profile records within Incident Management allow you to specify the script to execute when a user opens a new incident record. You can design a script that displays forms containing only those fields necessary for recording the particulars of an incident. For example, if the technician taking the call selects hw.network as the incident category, a condition statement in the script exits to a panel that displays a network hardware related form. When the script finishes, the record carrying all the necessary information is created and the technician is ready to work on another issue.
Related concepts
Related tasks
Define an initial script in an Incident Management profile record