Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Publish and subscribe workflow
- Information is published in Service Manager when system data is associated with selected variables and stored in SYSPUB ( Service Manager’s publishing house). The System Administrator designates what information stored here is available to subscribers.
- Forms designed by the System Administrator for user groups that subscribe to the data by using published variables to populate display objects, such as charts and marquees.
- Charts display data in bar graph formats. For example, record activity for different categories, assignment groups, time periods, and priorities. Charts can be added to a form and updated automatically at scheduled intervals; colors can be set to reflect priorities; and button bars can be added to provide drill-down capabilities for viewing underlying data, such as individual records within categories.
- Marquees display messages in horizontal, scrolling banners on a user’s screen. This is an effective method of keeping users informed of the status of the system. Marquees are added to a form in Forms Designer and set by variables to subscribe to a particular message. They may be updated automatically at scheduled intervals.
Related concepts
