Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
List of skipped out-of-box relationships
Service Manager has a number of out-of-box relationships that do not really require data reference checking, such as relationships for operator names. For example, your Service Manager system may contain records that reference the names of some former employees who have already resigned from your organization. However, such missing references do not really require any remedial actions.
For this reason, Service Manager allows you to disable data reference checking for a specific relationship. For details, see Skip data reference checking for a relationship. Additionally, the Missing Reference Report utility does not scan some out-of-box relationships, to achieve optimized performance without compromising the functionality.
The following table lists the out-of-box relationships that are skipped when running the Missing Reference Report utility. These relationship records have their Data Reference Check flag turned off by default.
| Source File | Source Field | Target File | Target Field | Relationship Type | Definition Type |
|---|---|---|---|---|---|
| assignment | company | company | company | Many to Many | link |
| budgetcode | manager | contacts | contact.name | Many to One | link |
| cm3t | header,requested.by | contacts | contact.name | Many to One | link |
| contacts | manager | contacts | contact.name | Many to One | link |
| incidents | contact.name | contacts | contact.name | One to One | erddef |
| incidents | alternate.contact | contacts | contact.name | Many to One | link |
| incidents | callback.contact | contacts | contact.name | Many to One | link |
| incidents | owner.name | operator | name | Many to One | link |
| incidents | opened.by | operator | name | Many to One | link |
| incidents | updated.by | operator | name | Many to One | link |
| incidents | closed.by | operator | name | Many to One | link |
| knownerror | closed.by | operator | name | Many to One | link |
| knownerror | updated.by | operator | name | Many to One | link |
| ocml | contact.name | contacts | contact.name | Many to One | link |
| ocml | employee.id | contacts | user.id | Many to Many | link |
| ocml | ship.to.code | location | location.code | Many to Many | link |
| ocml | ship.to.code | location | location | Many to One | link |
| ocml | coordinator | operator | name | Many to One | link |
| ocml | coordinator | operator | full.name | Many to Many | link |
| ocmo | bill.to.code | location | location.code | Many to Many | link |
| ocmo | ship.to.code | location | location.code | Many to Many | link |
| ocmo | orig.operator | operator | name | Many to One | link |
| ocmq | requested.for | contacts | contact.name | Many to One | link |
| ocmq | orig.operator | operator | name | Many to One | link |
| ocmq | work.manager | operator | name | Many to One | link |
| oncallsched | exception.schedule,exception.schedule,ex.contact | contacts | contact.name | Many to One | link |
| oncallsched | exception.schedule,exception.schedule,ex.contact | operator | name | Many to One | link |
| patcotask | rm.requestor | contacts | contact.name | Many to One | link |
| patcotask | cm.coordinator | operator | name | Many to One | link |
| patcotask | cm.work.manager | operator | name | Many to One | link |
| patcotask | rm.assigned.to | operator | name | Many to One | link |
| patcotask | cm.assign | operator | name | Many to One | link |
| patcotask | problem.owner | operator | name | Many to One | link |
| patcotask | rm.coordinator | operator | name | Many to One | link |
| problem | middle,assignee.name | operator | name | Many to One | link |
| probsummary | actor | operator | name | Many to One | link |
| probsummary | opened.by | operator | name | Many to One | link |
| probsummary | updated.by | operator | name | Many to One | link |
| rootcause | updated.by | contacts | full.name | Many to Many | link |
| rootcause | updated.by | contacts | contact.name | Many to One | link |
| timeperiodDefinition | created.by | operator | name | Many to One | link |
| timeperiodDefinition | updated.by | operator | name | Many to One | link |
For more information about relationships, see Add a relationship record.
Related tasks
