Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Queries
A query is a request to the database (RDBMS) that generates a reply. You can author queries by using RAD (the Service Manager internal system language) or JavaScript. In either case, the query must be translated to the native language of the RDBMS and the reply translated back into the original requesting language. See the Service Manager Programming Guide for information on the Service Manager system language or JavaScript.
In order to write an effective query you must be familiar with the logical structure of the Service Manager tables and fields included in the query as they are defined in the system's database dictionary. It is sometimes also helpful to know the architecture of the tables and fields as they are defined in the database; however this information is often restricted to database administrators (DBAs) in enterprise organizations.
Related concepts
