Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Out-of-box Comfill fields with auto complete enabled
The following table lists the Comfill fields with auto complete enabled in the out-of-box data of Service Manager.
| Module | Tables | Forms | Fields |
|---|---|---|---|
|
IM |
probsummary |
advFind.incident.search IM.open.incident IM.update.incident |
assignee.name assignment category vendor contact.name subcategory product.type affected.item logical.name location.full.name |
|
SD |
incidents |
advFind.SD.search SD.open.interaction SD.update.interaction |
category subcategory product.type callback.contact contact.name affected.item logical.name kpf.id |
|
CM |
cm3r |
advFind.search.change CM.change.approval CM.change.approvalprep CM.change.implementation CM.change.logging CM.change.planning CM.change.review cm3r.cigroup.g cm3r.discover cm3r.release cm3r.subscription |
assign.dept coordinator requested.by category affected.item subcategory assets location.full.name logical.name corp.structure location assigned.to |
|
PM |
rootcause |
advFind.search.problem PM.problem.closure PM.problem.investigation PM.problem.logging PM.problem.planning PM.problem.resolution |
assignment assignee.name subcategory affected.item product.type logical.name closure.code |
Related concepts
