Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Step 2: Meet the software requirements
Before you start your upgrade, make sure that you meet the following Service Manager system requirements:
- Your RDBMS version, operating system, and client/server environment must meet all criteria listed in the Support Matrix for the target version. See the Service Manager Support Matrices to review the Support Matrix.
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To directly upgrade your existing applications to Service Manager 9.60, your existing Service Manager applications release level must be one of the following:
- Service Manager 9.3x without Process Designer installed
- Service Manager 9.31 or later with Process Designer Content Pack 9.30.2 or 9.30.3 installed
- Service Manager 9.4x Classic, Codeless, or Hybrid
- Service Manager 9.5x Codeless, or Hybrid
- The Service Manager server process (sm) must have read-write access to the database.
Backups
It is highly recommended, at a minimum, that you back up the database at the following strategic points in the upgrade lifecycle:
- After applying an upgrade
- After resolving conflicts
NFS-mounted partitions
Do not install either Service Manager or the Service Manager Upgrade Utility on an NFS-mounted remote partition. This can cause serious performance degradation. The performance of an NFS-mounted partition drops significantly if it reads data in many small pieces instead of one large chunk. Service Manager generates a lot of database read/write activity. An NFS-mounted partition is significantly slower than a local drive when running the Upgrade Utility process.
