Troubleshooting: The Upgrade Utility appears to stop responding

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Symptoms

The Upgrade Utility may appear unresponsive during the upgrade process. This issue may exhibit the following symptoms:

The Windows Task Manager indicates that the Service Manager client is not responding.

The Upgrade Utility does not show the progress after you click Next to start the upgrade execution.

The Upgrade Utility appears to stop at a percentage of completion.

Resolution

This is normal and does not indicate a problem with the upgrade. Additionally, the percentage on the status screen does not accurately indicate the actual progress.

Tip Refer to the following tips to check whether the Service Manager Windows Client is hang or not: