Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Service Manager WSDL files
You can view the Web Services Description Language (WSDL) for any Service Manager Web Service by navigating to one of the following URLs:
| Version | URL | Supports |
|---|---|---|
| Backwards compatibility for ServiceCenter 6.2 servlet mode |
http://<servername>:<port_number>/sc62server/PWS/<service_name>.wsdl | MIME attachments |
| Service Manager | http://<servername>:<port_number>/SM/7/<service_name>.wsdl | MTOM attachments |
For example, type http://myserver:13080/SM/7/IncidentManagement.wsdl to view the Incident Management service WSDL from myserver.
The server also responds to requests with ?WSDL as the file extension. For example, http://myserver:13080/SM/7/IncidentManagement?wsdl
The Service Manager server automatically generates a WSDL whenever it receives an HTTP get request for WSDL. Service Manager WSDLs use XML Schema definitions to describe literal Web Services. Service Manager is able to serve two different versions of the WSDL for a given service:
- ServiceCenter 6.2 WSDL files for backwards compatibility. The API described in these WSDL files is deprecated. See the ServiceCenter 6.2 documentation for more information.
- Service Manager WSDL . New applications should use this WSDL.
Note To avoid receiving the "Invalid XML schema: Element <xs:import> is not allowed at this location under element <xs:schema>" error when viewing any multiple object WSDL (for example, ConfigurationManagement.wsdl), disable the validation in the SOAP tool you are using before loading the WSDL and creating a Web Service request.
The XML document which describes a particular Service Manager record (such as a Change or Incident) is wrapped in an outer document called a "model". The model is nothing more than a container for separating the actual data (the “instance” part) from the "keys" part, which is metadata about the fields that make up the primary key of the object.
