Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Wizards versus scripts
Service Manager wizards have much in common with the Service Manager scripts utility, a legacy tool that has been part of the system tailoring utilities for many releases. Wizards go beyond scripting, enabling much greater functionality and flexibility.
A major advantage of wizards over scripts is security. Wizards are more robust and ensure data integrity, which scripts cannot do.
Unlike scripts, wizards allow you to specify the format control and display screen; you are not limited to the format control for a particular form, or to a particular display screen.
In addition, wizards themselves can call Format Control records and processes. Wizards do not allow direct calls to RAD applications.
