The Diagnostics application provides the Service Manager Service Portal Administrator with basic service monitoring and health status for Service Manager Service Portal services and suppliers.

Services include Service Manager Service Portal backend services and user interface (UI) services. Examples of backend services are Service Exchange, Identity Management (IdM), and Search. Examples of UI services are Catalog Connect, Launchpad, and Shop.

Suppliers are end-point systems integrated with Service Manager Service Portal. Examples of suppliers are provider systems, fulfillment systems, and ticketing systems. For Service Manager (SM) suppliers, the status of unload files can be viewed in the Supplier Detail view.

Note You must log in as the admin user to access the Diagnostics application.


The Service Manager Service Portal Administrator can perform the following tasks in the Diagnostics application: