View Suppliers Status


The Diagnostics application provides the Service Manager Service Portal Administrator with basic monitoring and health status for Service Manager Service Portal suppliers. Suppliers represent end-point systems that are integrated with Service Manager Service Portal, such as provider, fulfillment, and ticketing systems.


To view the health status of suppliers:

  1. From the Launchpad, click the Diagnostics application.
  2. Click Suppliers.

At-a-glance status is displayed for suppliers. The color coding for status information is as follows:

  • Green = no known problems
  • Red = one or more issues exist

Suppliers are displayed as donut charts that show the number of successes and failures. Click a supplier to navigate to the Supplier Detail view.

Tip Click the refresh icon to update the health status of Service Manager Service Portal suppliers.


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