Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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View Suppliers Status
Concepts
The Diagnostics application provides the Service Manager Service Portal Administrator with basic monitoring and health status for Service Manager Service Portal suppliers. Suppliers represent end-point systems that are integrated with Service Manager Service Portal, such as provider, fulfillment, and ticketing systems.
Tasks
To view the health status of suppliers:
- From the Launchpad, click the Diagnostics application.
- Click Suppliers.
At-a-glance status is displayed for suppliers. The color coding for status information is as follows:
- Green = no known problems
- Red = one or more issues exist
Suppliers are displayed as donut charts that show the number of successes and failures. Click a supplier to navigate to the Supplier Detail view.
Tip Click the refresh icon to update the health status of Service Manager Service Portal suppliers.
Related Topics
