Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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View Supplier Details
Concepts
The Diagnostics application provides the Service Manager Service Portal Administrator with basic monitoring and health status for Service Manager Service Portal suppliers. Suppliers represent end-point systems that are integrated with Service Manager Service Portal, such as provider, fulfillment, and ticketing systems.
Tasks
The Administrator can perform these tasks in the Supplier Detail view:
View Supplier Diagnostics
To view the detailed health status of a supplier:
- From the Launchpad, click the Diagnostics application.
- Click Suppliers. The high-level status of Service Manager Service Portal suppliers is displayed.
- Click a supplier to display detailed status information.
The information displayed varies by supplier, but typically includes:
- Endpoint accessibility status.
- Success or failure of integration account log in.
- Basic monitoring charts with information such as New Orders and Support Tickets, Response Time, and Request Status.
Tip If the health status of a supplier has a failed status, you can click the status icon for detailed information.
View Supplier Overview
Note This task assumes you are in the Supplier Detail view for a supplier. (See View Supplier Diagnostics for instructions.)
To view the general and user properties for a supplier:
- In the Supplier Detail view, click Overview.
The following properties of the supplier are displayed:
- General properties, including endpoint, process designer, and LWSSO values.
- User properties, including login name and if a password is specified.
View Supplier Configuration Check
Note This task assumes you are in the Supplier Detail view for a supplier. (See View Supplier Diagnostics for instructions.) Configuration checks are available only for SM suppliers.
To view the configuration status for an SM system:
- In the Supplier Detail view, click Configuration Check.
The general settings and the status of various SM unload files are displayed.
Related Topics
