Manage Impersonations

Concepts

Members of a organization's group can request Service Manager Service Portal catalog items on behalf of members in a different group within the organization. This is called request on behalf (RoB).

The required groups for RoB are:

• Impersonation Group — members of this group can request catalog items on behalf of members in the impersonation target group.
• Impersonation Target Group — members of this group can be impersonated by members of the impersonation group, for the purpose of shopping or requesting catalog items available to the impersonated member.

To facilitate RoB, the Service Manager Service Portal Administrator manages impersonations.

Tasks

The Service Manager Service Portal Administrator can perform these tasks in the Impersonation view:

• View Impersonations
• Add Impersonation
• Delete Impersonation

View Impersonations

To view all of the impersonations in an organization:

1. Click the Identity application in the Launchpad.
2. In the Organization List view, click the organization that contains the impersonations you want to view.
3. In the Organization Details view, click Impersonation.

The Impersonation view is displayed and all of the impersonations in the organization are listed.

The group displayed under the Manage On-Behalf-Of Groups is the impersonation target group. Members of this group can have catalog items requested for them, on their behalf.

Add Impersonation

To add an impersonation to an organization:

1. In the Impersonation view, click Add Group.
2. In the Add Group dialog, select the impersonation group, which contains members that will be able to request catalog items for members in the impersonation target group.
3. In the Add On-Behalf-Of Group dialog, select the impersonation target group, which contains members that will have items requested on their behalf.
4. Click Save to finish and save your changes.

The new impersonation is displayed in the Impersonation list.

Delete Impersonation

To delete an impersonation from an organization:

1. In the Impersonation view, for the impersonation you want to delete from the organization, click the delete icon.
2. Confirm deleting the impersonation from the organization.

The former impersonation is deleted from the organization.

 

Related Topics

• Manage Organizations – Create, revise, and delete organizations.
• Manage Languages – Add, set as default, and delete languages within a Consumer organization.
• Manage Roles – Associate roles to groups and remove roles from groups.
• Manage Groups – Create, revise, and delete groups within an organization.
• Manage Permissions – Associate groups and permissions to roles and remove groups and permissions from roles.
• Service Manager Service Portal Automation License – Manage Service Manager Service Portal licensing.