Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Service Manager Service Portal Automation License
Concepts
The Service Manager Service Portal Administrator can view and manage Service Manager Service Portal software licenses. (Other users can only view licensing information.)
There are these types of Service Manager Service Portal licenses:
- Instant-on licensing – implemented when installing Service Manager Service Portal and limited to 90 days.
- Permanent – either unlimited or limited duration.
When users log in to Service Manager Service Portal, a licensing status banner will appear in the following situations:
- The license is due to expire.
- The license has expired.
The banner information is updated when you refresh your view, log in to Service Manager Service Portal, or navigate to a new section of the Service Manager Service Portal by clicking an application in the Launchpad.
Note You must be logged in as admin to manage licensing in the License Management view.
Tasks
To perform the following tasks, go to the Launchpad, click the avatar, and select License.
Tip When logged in as the admin user, the License Management view can be accessed by clicking the avatar and selecting License in any Service Manager Service Portal view.
- View the following information about your software license:
- The name of the product.
- The version of the product.
- The type of license.
- The expiration date of the license.
- The reason the license was issued.
- Download a license:
- Update a license:
- In the License Management view, click Update License.
- In the File Upload dialog, select the Service Manager Service Portal license that was previously downloaded, and then click Open.
The Service Manager Service Portal license is applied and details are displayed in the License Management view.
Note The most recently applied license is displayed in the License Management view.
