Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Send a notification from a task or change request
Applies to User roles:
Change Coordinator
To send a notification from a task or change request, follow these steps:
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Do one of the following to generate a record list:
- Click Change Management > Search Changes.
- Click Change Management > Search Tasks.
- Use search or advanced search to find one or more records.
- Click a record to view its detail.
- Open the More Actions menu on the change or task form.
- Click Notify.
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Add one or more recipients to the To text box, or type an assignment group in the Group text box.
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Select one of the following notification methods:
- Mail: Uses the internal Service Manager Mail application (not Email).
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Email: Uses the Service Manager Email application.
If you select Email, you can specify the names of the recipients in the CC and BCC fields as needed. In addition, you can click Attachment > Add Files to add attachments to the email message as needed.
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Modify the subject and the message in the notification as needed.
- Click Send.
Related topics
More Actions menu
Example: Search for a record
Approve, deny, or retract a change
Approve multiple change requests
Process an approved, denied, or retracted change
