Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Change Management workflows and user tasks
- Change logging (ST 2.1)
- Change review (ST 2.2)
- Change assessment and planning (ST 2.3)
- Change approval (ST 2.4)
- Coordinate change implementation (ST 2.5)
- Change evaluation and closure (ST 2.6)
- Emergency change handling (ST2.7)
- Change Management tasks
- Access Change Management reports
- Create a change task
- Update a change task
- Close a change task
- Reopen a change task
- Print a change request
- Print a change request list
- Associating a change with another record
- Associate a change with another change
- Set a reminder for a change request
- View a list of services potentially affected by an outages
- Using Mass Update with Change Management record lists
- What are notifications?
- Change Management and Service Level Agreements
Change Management tasks
Approved change requests generate tasks which must be completed to complete the change request. These tasks typically include a description of the task, the urgency and priority of the task, task scheduling information, and the task assignment.
Change Management tasks include:
- Opening, assigning, and associating a task with a change
- Searching for a task
- Managing task categories, environments, and phases
- Using the task queue
Related topics
Change Management overview
Example: Search for a record
Create a new change request
Review a new change request
Send a notification from a task or change request
Set a reminder for a change request
Create a change task
Close a change task
Implement a change and perform a production test
